Knowledge Base
Everything you need to know about ResaleOS. Step-by-step guides, video tutorials, and answers to common questions.
Consignment
Consignor payouts
Pay consignors$3,184 due
Olivia B.$248.00
Marcus R.$132.50
Mark 4 as paid
ConsignmentJun 1, 2026
How consignor payouts work — balances, holds & paying out
From sale to payout: how consignor balances accrue automatically, when payout holds release, the net-payable rule, recording single and bulk payouts, and CSV exports for check, Zelle, PayPal, bank transfer and store credit.
Sales & POS
Cash & store credit
Split tender$48.20 due
Cash$20.00
Store credit$15.00
Card$13.20
Sales & POSMay 25, 2026
How cash and store credit work — at POS, in refunds & payouts
Take cash, issue store credit, split a sale across both, and convert consignor proceeds into credit with a bonus. How balances flow through sales, refunds, payouts, receipts and reports.
Consignment
Consignor portal
Scan to register/s/store/portal/register
Balance$342.50
ConsignmentMay 13, 2026
How to set up the consignor portal
Give every consignor a self-serve login to track their items, balance, payouts, and sale history — printed QR code optional.
Refer & earn
Referral program
Your codeLIV-A4F2
Already earned$180.00
$30 you · $30 friend / mo
Account & BillingMay 13, 2026
How the ResaleOS referral program works
Share your invite link, both of you get a recurring monthly reward when your referral subscribes — paid out automatically once the hold window passes.
Billing
Cancel subscription
Plan
ActiveCancel subscription
Account & BillingMay 11, 2026
How to cancel your ResaleOS subscription
A step-by-step visual walkthrough of the cancellation flow, what happens to your data, and how to resume.
Account
Delete your account
Delete account
This action cannot be undone.
Account & BillingMay 11, 2026
How to delete your ResaleOS account
Permanently delete your account and everything in it — and what to do beforehand. Different from canceling your subscription.
Consignment
Add a surcharge
Surcharges
Cleaning fee$15Consignor
Card fee2.9%Customer
AnalyticsMay 11, 2026
How to add a surcharge (cleaning fees, card fees, more)
Model cleaning fees, restocking fees, and card-processing surcharges that automatically adjust your consignor splits.
Booth rental
Recurring fee
Add recurring fee
Booth rental$250 / mo
Next: Jun 1, 2026
Account & BillingMay 11, 2026
How to set up a recurring fee (booth rentals & vendor rent)
Attach a weekly, biweekly, or monthly fee to a consignor account — perfect for booth rentals, vendor rent, and storage fees.
Billing
Update payment method
Payment methods
Add
Visa ••4242Default
AmEx ••1005
Account & BillingMay 11, 2026
How to update your payment method
Add a new card, change your default, or resolve a past-due invoice — all from Settings → Billing.
Billing
Change your plan
Crosslister$24
Reseller$89
Pro$219
Upgrade
Account & BillingMay 11, 2026
How to change your ResaleOS plan
Upgrade or downgrade between Crosslister, Reseller, and Pro — with proration, trial preservation, and grandfathered-pricing notes.
Taxes
Sales tax & nexus
Registered states
NY4–8.875%
CA7.25–10.75%
Account & BillingMay 11, 2026
How to set up sales tax & nexus
Configure zip-based US sales tax, register the states where you have nexus, and enable Pro auto-tax for rooftop-accurate calculation at checkout.
Team
Invite a teammate
Team
FH
YouOwnerInvite by email
Invite
Account & BillingMay 11, 2026
How to invite a team member & set roles
Add staff to your ResaleOS workspace, choose between Owner, Admin, Staff, and Read-only roles, and scope what they can see and do.
Workspace
Add a location
Locations
Main storePrimary
Warehouse
InventoryMay 11, 2026
How to add a store location
Spin up additional brick-and-mortar locations or warehouses, route inventory between them, and pick a per-location default for POS sales.
Account & BillingApr 22, 2026
How to Set Up and Manage Consigner Contracts in ResaleOS
This article guides you through setting up and managing consigner contracts in ResaleOS, including creating terms and tracking signatures.
Account & BillingMar 2, 2026
Customize Your ResaleOS Settings: A Step-by-Step Guide
This guide provides a step-by-step process to customize your ResaleOS settings for profile, store details, branding, and more.
Account & BillingMar 2, 2026
Managing Consignor Payouts in ResaleOS: A Step-by-Step Guide
This guide provides a detailed walkthrough on managing consignor payouts in ResaleOS, covering balance checks, adjustments, and payout processes.
Account & BillingMar 2, 2026
Manage Consigner and Customer Accounts in ResaleOS
This article guides you through managing consigner and customer accounts in ResaleOS, covering account creation, viewing details, and linking products.