This book is a comprehensive guide to Six Sigma, a methodology for improving the quality of products and services. It describes how top companies such as GE and Motorola have implemented Six Sigma to enhance their performance. The book covers topics such as total quality management, human resources and personnel management, and production and operations management. It also includes case studies of companies that have successfully implemented Six Sigma. The format of the book is a hardcover with 448 pages and it measures 8.9 inches in length, 6.5 inches in width, and 1.5 inches in height. The book is written in English and published by McGraw-Hill Education in 2000.